How do I return an item?

Returns:

Are you unhappy with your lastellausa.com order? If so, you may return your item(s) for an exchange or refund within 14 days of the shipping date.

Please be advised, you must contact us to receive a return authorization number prior to returning the items. Any returns sent to us without authorization will not be accepted. Return acceptance is at the sole discretion of lastellausa.com. It is important to us that our customers are happy.

To return an item(s), please include original packaging. To ensure that your return is received by us, please add insurance to your shipment through your preferred delivery service. Shipping fees are non-refundable with exception to an error incurred by us or damaged in shipping.

For authorization to obtain a refund or to inquire about a return, please contact us via email at service@lastellausa.com. Let us know your order number, products you are requesting to return and the reason for the return.

Once approved, please ship returned items to:

Madeline G. Ruocco
Attn: Returns
64 Foxwood Rd.
Lakewood, NY 08701-5728

To contact our customer service representative, please contact Madeline anytime from 9:30am-4pm EST Monday - Friday at 1 (732) 534-9425.